1.Your Rate
The rate provided includes bed linen, towels and all other household items as per our inventory list. In the case of stays more than 7 days, a weekly clean* and linen change is also included in your rate, unless otherwise indicated or requested by you. The rate is inclusive of your utilities, light and heat. This is subject to a “Fair Usage Policy”, please see further information on this below.
2.Your Booking
Your booking is only confirmed once we have received credit card details. In the case of on-account bookings, we must have email acceptance of the terms and/or a purchase order number before the booking can be confirmed. With a confirmed booking you will receive confirmation directly from us or through your booking agent. It is imperative that you check the details of the booking at this time and inform us immediately of any changes you may need to make. We reserve the right to refuse a booking before a confirmation note has been issued. In this case any deposits or payments made will be refunded in full and no further liability will apply.
We do not accept bookings from groups or parties under the age of 25, unless otherwise agreed in advance and in writing. We reserve the right to refuse to check in such groups and will not refund any monies paid in advance in the event of non disclosure by such a group.
We reserve the right to refuse to check in any individual(s) if it is evident that the booking made was not based on accurate information or any attempt is deemed to have been made to book accommodation under false pretences.
We reserve the right to collect a security deposit on arrival, if we deem it necessary. This can be by way of a pre-authorisation on a valid credit card or a cash deposit, refundable on your departure subject to an inspection of the the apartment/accommodation. In the event that the individual(s) are not willing to provide this, the booking maybe refused.
3.Payment
For direct bookings confirmed by credit card will be charged in full 14 x days before arrival. If for longer than 30 nights the first 30 nights will be charged and each 30 nights or part there off each 30 nights in advance. Bookings made within 7 days of arrival will require full payment in advance.
We accept VISA, Mastercard, Amx and bank transfers.
For on account bookings, the invoice will be sent to the appropriate party once the booking has been made and confirmed. Payment in this case is strictly within 30 days of receipt of our invoice and in advance.
4.Cancellation or Changes by You
Should you need to cancel a booking, for whatever reason, you must immediately inform us by email to the contact details below. Your cancellation will be only effective from the time we receive written confirmation from you or your representatives. Cancellations will incur administrative costs and in particular late cancellations will incur additional cost due to the fact that the unit may not be resold. You need to notify us of a late arrival, failure to do so may result in your booking being cancelled.
Changes cannot be made to Special offers or Internet saver rate bookings. There are no credits or refunds on these bookings.
In relation to deposit bookings or on account bookings, changes can be made after the booking has been confirmed, however additional costs or rate changes may apply depending on the changes required and how close it is to your arrival date. To avoid cancellations charges 14 nights notice must be given both before and during stay.
5.Cancellation or Changes by us
All bookings are accepted and confirmed in good faith by the company. In the unlikely event, for any reason, that your booking cannot be accommodated by the company, you will be offered alternative comparable accommodation, if you decline to accept this alternative we will refund the full amount you have paid to us at that time.
6.Pets
No pets of any kind are allowed in our accommodation. The only exceptions to this are Guide Dogs. Where pets are permitted in particular circumstances, an accommodation fee of €150.00 per pet per each 30 nights will be applicable.
7.Arrivals and Departures
We do not have a reception area at each of our apartment complexes. In advance of your arrival we require from you a confirmed arrival time. This will be clearly indicated to you at the time of making your booking. If you do not confirm an arrival time with us, we cannot guarantee that you our representative will be there to meet you. If you experience delays, for whatever reason, contact us on +353 1 6781166 to inform us and we can reschedule.
Check in time is from 2pm. Departure time is by 10.00am in the morning. If you require a late checkout, please contact the office. We can try to facilitate you; however, this is not always possible due to impending arrivals. There is a late checkout fee of €75 if this is availed of. We are happy to hold your luggage for you if you are checking you but not leaving the city until later that same day. Contact reception for details.
8.Your Responsibilities
The apartment is provided to you for the duration of your stay on the basis that it will be kept in the same state of repair and condition as at the start of your stay. You must leave the apartment in the same state of cleanliness and general good order in which you found it, save normal wear and tear.
If there are additional charges incurred by us in relation to damages, repairs or cleaning as a result of your use, over and above the normal wear and tear outlined above, these will be passed onto the occupant or his/her representatives. In addition, any losses associated with the time taken to return the apartment to service will be charged also.
The minimum charge as a result of damages/ disruption caused by you will be €100 and we reserve the right to adjust upwards following assessment of the issues or damages caused.
You are expected to show due consideration for other guests in the apartment complex. If you abuse the property or display rude, dangerous, offensive or unacceptable behaviour towards the staff of the company or other third parties, we reserve the right to refuse you permission to the property and ask you to leave your accommodation prematurely. If this happens, the booking will be considered cancelled and no refunds will be made.
All keys, key-cards and car park remote controls must be returned prior to departure as per details give on arrival or on information sheet. Lost keys or remote controls will incur a charge of €150 per set.
9.Additional Services
There are a number of additional services available to you during your stay with us. These include the provision of, parking, cots and high chairs.
There are additional charges associated with these items and should you require them you must advise us at the time of making you booking. During peak times it may not be possible to fulfil your needs in relation to cots and high chairs if we do not know in advance of you arrival that you require them.
10.Utilities – Fair Usage Policy
Provision of light and heat is included in your confirmed rate for the duration of your stay with us. However, this is subject to a “fair usage” policy.
We expect you to be energy conscious throughout your stay with us and turn off all electrical appliances, lights and heat when not in use.
Utility usage is capped at €200 per month in a 1 bed, €250.00 per month in a 2 bed and €320.00 per month is a 3 bed. This will be charged to the relevant account or credit card.
11.Liability
Your Home From Home Ltd, its employees, agents or representatives shall not be liable for any damages, loss or personal injury which may be sustained by persons or property at any time during the reserved stay. Equally, there is no liability accepted for personal contents or belongings in the unlikely event of a break in or theft. We also accept no liability for personal contents or belonging in the event of a fire, flood or any act of god occurrence. Guests are expected to keep their apartments secure at all times and report any defects with door, locks or windows to our office or the duty manager immediately. We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.
12.Descriptions, Photographs and Maps
Descriptions are based on information available to us at the time of publishing and may vary or change at anytime. Maps and photographs are shown for general information only and to highlight the locations and surrounding areas.
13.Right To Amend, Decline or Refuse
Your Home From Home Ltd. Reserves the right to refuse, alter or cancel a booking, even after receipt of the final payment. In addition, the company is absolved of all liability, should booked accommodation not be available due to circumstances beyond our control. In such instances, alternative accommodation will be offered. The guest may opt for a refund if this is not acceptable.
No refunds or liability will apply when a guest is refused access to their accommodation for unacceptable conduct and asked to leave or where they leave of their own accord prior to the expiration of the booking.
14.Dissatisfaction
We work very hard to ensure that you have an enjoyable stay with us and that you receive a good level of service and your accommodation is of a high standard.
If you have problems during your stay, please bring to our attention immediately and we will do our very best to address and solve them for you.
*Note
The Weekly Clean: This is provided for stays of 7 days or more. It is usually on the same day of your arrival in the following week. This, however, can vary depending on the workload. You can request specific days for your weekly clean and we will do our best to accommodate you.
The weekly clean consists of a linen change to all beds. The bathroom toilets, bath/shower areas and floors and hard surfaces are cleaned. All bins are emptied. The Kitchen is cleaned and mopped, counters cleaned down. On weekly cleaning we do not clean your daily delph and dinner left overs, it is expected that the tenants look after these items day to day. Living areas are vacuumed, we do not, however, interfere with any personal belongings in any areas of the apartment, on tables, floors, etc.
Our Contact Details:
Our address:
Unit 1, The Moorings
Fitzwilliam Quay
Dublin 4
Ireland
Telephone: 01 6781100
Out of Hours: 01 6781166
Email: info@www.yourhomefromhome.com
